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Job Title: Intern
Reports to: Office Manager
FLSA Status: Non-exempt
Job Code: AD14INTN
Summary Responsible for assisting administrative, service, or sales personnel by performing the following duties.
Senior Account Representative is a hybrid position that is responsible for maintaining a growing a smaller book of business. This position provides a high level of support at direction of Account Executive and Producer along with direct customer service to clients. Duties include working with Producer to design proper insurance/risk management services for clients along with customer service in coordination with other agency personnel. The Senior Account Representative has product knowledge and is familiar with products offered by carriers. The Senior Account Representative assists in production and renewal accounts, paralleling, agency and individual Producer goals and can assist clients with service needs and making changes to existing accounts. In addition, this position is responsible for administrative support for Account Executives and Senior Account Executives.
Job Title: Executive Assistant
Reports to: Office Manager or Agency President
FLSA Status: Exempt
Job Code: AD12EXAE
Summary Provides high level administrative support to Executives.
Job Title: Director of Commercial Lines
Department: Commercial Lines
Reports to: Chief Operating Officer
FLSA Status: Exempt
Job Code: CL08DCLE
The Director of Commercial Lines manages all activities related to operations of the Commercial Lines department within the profit center by performing the following duties personally or through subordinate supervisors.
The Director of Commercial Lines will support the sales function of the profit center by leading and developing the service team, including mentoring, coaching, and motivating its personnel, continuously looking to improve the client service experience and the workflows associated with delivering excellent customer service both within the profit center and as a contributor to the continuous improvement of processes throughout the Agency.
The Director of Commercial Lines will take strategic direction from the Chief Operating Officer (COO), but will strive to keep the COO out of the day to day duties associated with managing a service department so that the COO can concentrate his/her efforts on sales and the development of the sales team. The Director of Commercial Lines will utilize their prior account management experience to assist with account issues and handle account reallocation if necessary.
The Director of Commercial Lines will receive support, training, and assistance in developing plans for continuous improvement through corporate Commercial Lines management.