Regional Operations Manager - CL

Job ID
# of Openings
Office Location
4505 Falls of Neuse Rd
Location : Location


Company Summary 

Joining AssuredPartners offers you the opportunity to excel at one of the fastest growing independent companies in the industry. You will experience collaboration with a team that places value in our collective vision and culture of community, respect, and trust. While being encouraged to promote innovative ideas, you will be provided the support to make those ideas a reality. As our company continues to grow at a rapid pace, so do the opportunities for our current and future employees to learn and mentor with top for continued professional and personal development. Additionally, you can count on excellent benefits, a comprehensive PTO plan & floating holidays, uncapped career growth, and the best people in the industry.  You can learn more about our career paths and support for DEI initiatives here: 


Job Summary  

The Operations Manager trains both new and existing Property and Casualty employees on the Agency’s procedures as well as our Agency Management System utilization, features, and workflows.  The Operations Manager serves as a primary resource to Agency Management System users regarding utilization issues, and oversees certain aspects of the Agency Management System. This role spans both technical management and people management skills.  


Essential Duties and Responsibilities  

Please note that the duties below can vary based on the workflow of your local office.  


  • Coordinate, organize, and conduct live training for new & existing employees on Agency Management System utilization, features, workflows and Agency procedures.  Training for new acquisitions may also include the transition to a paperless environment, download, suspense, etc.  Also included within this scope will be the development & maintenance of new e-learning program to be used in coordination with the training map. 
  • Lives and champions AssuredPartners core values at all times, demonstrating the highest level of personal character, integrity, and servant leadership. 
  • Maintain and update the Agency Management System training manual as needed.  Employee will also serve as the primary resource to Users on Agency Management System utilization and workflow questions and issues.  
  • Test Agency Management System upgrades and enhancements prior to implementation, with recommendations as to whether to proceed or not. Role will also include coordination of Agency Management System enhancement requests, solutions to problems, and suggestions to the respective Agency Management System vendor.  
  • Monitor adherence to service standards through Key Performance Indicator reporting. 
  • Other duties as assigned. 
  • Travel is expected to be negligible in this role. 



  • Bachelor’s degree from an accredited college or university preferred. 
  • All required active licensing; or within 6 months of hire  
  • 3+ years of commercial lines of Account Management experience; or 5+ years of related experience in the insurance industry.  Experience leading a team preferred. 
  • Strong organization and communication skills 
  • Proficient in Microsoft Office products and agency management system software; technically savvy. 


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