Customer Care Center Representative

Job ID
# of Openings
Employee Benefits Service
Office Location
7789 Oswego Rd
Location : Location


AssuredPartners is the fastest-growing independent insurance agency in the U.S. Founded in 2011 as a national partnership of leading independent property and casualty and employee benefits brokerage firms, AssuredPartners is now one of the largest brokers in the nation after acquiring over 325 agencies. AssuredPartners has approximately 7,000 team members and offices in 40 states and two countries reaching 1.5 billion dollars in revenue. As our company continues to grow at a rapid pace, so do the opportunities for our current and future employees.



We are looking for a customer-oriented service representative with insurance industry benefit experience that is organized and able to multi-task.  The candidate will act as a liaison, provide product/services information involving benefit and claim issues and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.


Essential Duties and Responsibilities:

  • Manage incoming calls; identify and assess client need
  • Handle client (both group and employee level) inquiries, provide appropriate solutions and follow up to ensure resolution
  • Keep records of all client interactions according to established communication procedures, guidelines and policies
  • Provide administrative support such as file management, copying and scanning of sensitive correspondence as needed
  • Claims and benefit research
  • Processing of client/group benefit changes


Minimum Qualifications, Education and/or Experience:

  • Proven customer support experience in insurance benefit industry
  • Excellent time management skills, attention to detail and the capacity to prioritize multiple tasks with competing
  • Insurance benefit and claims knowledge and familiarity
  • COBRA knowledge a plus



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