Customer Service Representative (Insurance / Employee Benefits)

Job ID
# of Openings
Employee Benefits Service
Office Location
10 N Park Dr
Location : Location
US-MD-Hunt Valley


AssuredPartners is the fastest-growing independent insurance agency in the U.S. Founded in 2011 as a national partnership of leading independent property and casualty and employee benefits brokerage firms, AssuredPartners is now one of the largest brokers in the nation after acquiring over 325 agencies. AssuredPartners has approximately 7,000 team members and offices in 40 states and two countries reaching 1.5 billion dollars in revenue. As our company continues to grow at a rapid pace, so do the opportunities for our current and future employees.



This position is responsible for day-to-day customer service and enrollment of designated client accounts.


Essential Duties and Responsibilities:

  • Talk with client employees and HR contacts by phone concerning employee benefit related questions, including Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA)
  • Answer and file various email questions of participants and HR contacts through multiple email boxes
  • Key client employee enrollment data into internet-based computer system using established office procedures
  • Handle diverse customer service situations between employees, employers and insurance carrier vendors in a professional manner
  • Process client employee changes and terminations following established office procedures
  • Track open carrier or client employee issues and report on progress toward completion.
  • Assist client contacts with general insurance rules and compliance
  • Review benefit communication material for accuracy and completeness.
  • Represent AP Benefit Advisors in a positive and professional fashion with both internal and external customers.
  • Provide team and client with appropriate timelines to ensure that expectations and turnaround times are met.
  • Maintain composure and effectiveness under pressure in a deadline driven environment.
  • Perform other duties as assigned.


Minimum Qualifications, Education and/or Experience:

  • 2-Year or 4-Year College Degree Preferred
  • 2+ years of office environment working experience or combination of education and/or equivalent work experience
  • Outstanding verbal communication skills and attention to detail
  • Strong PC skills with the aptitude to learn new systems
  • Knowledge of health, life, disability, FSA and HRA plans preferred

Certificates, Licenses, Registrations:

  • Life and Health Insurance License and/or obtain within 90 days                                                                                    


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