Commercial Insurance Construction Account Manager

Job ID
# of Openings
Commercial Lines Service
Office Location
3900 Kinross Lakes Pkwy
Location : Location


Job Title: Account Manager 

Department: Commercial Lines

Reports to: Account Executive - CL

FLSA Status: Non-Exempt

Job Code: CL13ARPN


Summary: Seeking to hire a commercial insurance Account Manager to join our Commercial Lines Middle Market team. Ideal candidate will have a commercial lines background in the property & casualty industry with a focus on Construction. The Account Manager is responsible for providing sales support at the direction of the Account Executive. The Account Manager provides customer service by handling the day to day operations of clients' insurance needs. The Account Manager works will work with the Producer, Senior Account Executive, and Account Executive to design proper insurance and risk management services for clients.


Responsibilities: The Account Manager is responsible for total account management of middle market accounts, including renewals and new business.  Duties include day-to-day communication with the client in helping them understand their insurance needs and coverage, endorsement processing, certificate issuance, renewal preparation and submissions, negotiation with company underwriters in pricing of renewals and new business, coverage analysis of client’s exposures and recommendation of coverages to round out accounts.  A high level of customer satisfaction is an expectation. The ideal Commercial Insurance Account Manager candidate will possess a wide range of commercial lines account management skills, including but not limited to;  client service and satisfaction, agency management systems proficiency, including Microsoft Word and Excel, the ability to stay organized and prioritize daily work, as well as be able to work as a team player with a positive attitude.  The position requires experience managing both medium and large commercial accounts and a strong understanding of coverages and the underwriting process including new and renewal business.


Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum 3-5 plus years of experience in Construction Property & Casualty Insurance
  • Associates Degree Preferred or equivalent industry experience and/or designations
  • Full Knowledge of insurance products and usages
  • Manage workflow of assigned book of business
  • Strong Verbal and written communication skills
  • Must have excellent technical/analytical skills
  • Word and Excel experience a must
  • Detail oriented a must.
  • Experience with Applied EPIC a plus!


Education and/or Experience                                                   

High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience. Post-secondary degree preferred.


Language Skills                                               

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


Mathematical Skills                                                    

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.


Reasoning Ability                                            

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


Computer Skills                                              

To perform this job successfully, an individual should have knowledge of agency management system and Microsoft suite of products including Outlook.


Certificates, Licenses, Registrations

All applicable insurance licenses.


Other Skills and Abilities                                            

Full knowledge of insurance markets.


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