Account Representative - CS

Job ID
# of Openings
Claims Service
Office Location
1130 Highway 315
Location : Location
US-PA-Wilkes Barre


Job Title: Account Representative - Claims Services

Department: Claims

Reports to:  Medium / Large Commercial Lines Team Leader

FLSA Status: Non-Exempt

Job Code: CS13CARN

Agency: AssuredPartners of New Jersey, LLC / Wilkes-Barre, PA


Summary Administers information from property and casualty insurance clients by phone, email and fax in order to process insurance claims; works with clients, adjusters, and Sales Executives on claims status, problems, and questions.


Essential Duties and Responsibilities include the following. Other duties may be assigned.


Assists clients of the agency in reporting and monitoring of all personal and commercial lines claims, which includes taking initial loss notice, getting loss notice to the appropriate insurance company, communicating with insured on adjuster assignment, tracking claims payments, and following the claim until closed by the insurance company.


Conducts initial reviews of claims for any coverage questions, reviews any denial of coverage for accuracy and acts as a liaison between insured and insurance company adjuster.


Serves as contact for Adjuster and Insured for claims related issues.


Refers coverage questions to Claims Manager.


Secures loss runs from carriers as requested. Prepares claims information for presentations as requested.


Resolves customer claim issues in coordination with Account Executives and Sales Executives in order to reduce E&O exposure.


Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience                                                  

High school diploma or general education degree (GED); and a minimum of three months related experience and/or training; or equivalent combination of education and experience.


Language Skills                                               

Ability to read and interpret documents such as insurance policies, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


Mathematical Skills                                                    

Ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.


Reasoning Ability                                            

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


Computer Skills                                              

To perform this job successfully, an individual should have knowledge of Agency management systems; Database software; Internet software; Spreadsheet software and Word Processing software.


Certifications or licenses

Valid Adjuster license where required; Property and Casualty Agent license encouraged.


Other Qualifications                                                   

Prior experience in claims or insurance.



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