• Senior Service Representative

    Job ID
    # of Openings
    Marketing & Communications
  • Overview

    The Senior Service Representative will be responsible for assisting the Account Management team with the processing of new clients and servicing of existing accounts within the Pharmacy Division


    The Senior Service Representative will be responsible for assisting the Account Management team with the processing of new clients and servicing of existing accounts within the Pharmacy Division.


    Candidate will develop and maintain positive relationships with internal stakeholders, external clients and marketing partners to advance the KPPC growth and client retention strategy. Position requires a high level of professionalism within the client marketplace as well as in the office. Candidate will report to the Director of Account Management and will be expected to learn the technical details related to KPPC pricing, contracts, implementations, etc., and all pharmacy products.




    • Assist Account Manager/Sr Account Manager with required service reports (New Client Set Up)
    • Assist Account Manager/Sr Account Manager with the collection of client data and reporting
    • Ensure timely, accurate and efficient service to clients
    • Understand and follow through on technical issues related to KPPC and related benefit products
    • Clearly communicate and promote the value of the KPPC
    • Maintain thorough knowledge of KPPC and new benefit products
    • Develop and prepare presentations and materials to assist Account Manager/Sr Account Manager with client meetings
    • Attends and participates in open enrollment, health fairs and employee orientation meetings
    • Prepares required Sales and Service reports
    • Exhibits excellent communication skills with clients, vendors, marketing partners and other Keenan staff
    • Implements new and routine administrative procedures as required
    • Maintains organized and accurate records on shared drive
    • Assist with special projects as needed
    • Maintain positive attitude and flexible hours
    • All other duties as assigned





    Candidate must be a self-starter, detail oriented, and possess excellent organizational and communication skills (verbal and written). The ideal candidate will be able to organize and manage multiple priorities with acute attention to detail; build relationships and create a professional bond with internal and external customers; and excel in a fast-paced, demanding and unstructured environment. Additionally:


    • 3+ years relevant experience in Account Management or Service Delivery in the PBM industry
    • General knowledge of the healthcare industry required
    • Strong focus on client satisfaction
    • Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
    • Demonstrated ability to effectively communicate both verbally and in writing; verbally in both a one on one setting and in group settings, such as in a client presentation
    • Demonstrated ability managing projects, utilizing proven project management processes
    • Ability to travel




    Very proficient in Microsoft Outlook, Excel, PowerPoint and Word. Adept at accessing business data from the Internet when required. Familiarity with PC, Printers and computerized voice & email systems




    While performing the duties of this job, the employee is regularly required to use manual dexterity, handle, or feel objects, tools, or controls; reach with hands and arms; and speak or hear. The employee frequently is required to walk and sit. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl.




    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.




    Normally not exposed to conditions that is discomforting or disagreeable.



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