The Senior Service Representative will be responsible for assisting the Account Management team with the processing of new clients and servicing of existing accounts within the Pharmacy Division
The Senior Service Representative will be responsible for assisting the Account Management team with the processing of new clients and servicing of existing accounts within the Pharmacy Division.
Candidate will develop and maintain positive relationships with internal stakeholders, external clients and marketing partners to advance the KPPC growth and client retention strategy. Position requires a high level of professionalism within the client marketplace as well as in the office. Candidate will report to the Director of Account Management and will be expected to learn the technical details related to KPPC pricing, contracts, implementations, etc., and all pharmacy products.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
MINIMUM SUGGESTED QUALIFICATIONS:
Candidate must be a self-starter, detail oriented, and possess excellent organizational and communication skills (verbal and written). The ideal candidate will be able to organize and manage multiple priorities with acute attention to detail; build relationships and create a professional bond with internal and external customers; and excel in a fast-paced, demanding and unstructured environment. Additionally:
Very proficient in Microsoft Outlook, Excel, PowerPoint and Word. Adept at accessing business data from the Internet when required. Familiarity with PC, Printers and computerized voice & email systems
While performing the duties of this job, the employee is regularly required to use manual dexterity, handle, or feel objects, tools, or controls; reach with hands and arms; and speak or hear. The employee frequently is required to walk and sit. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Normally not exposed to conditions that is discomforting or disagreeable.