Job Title: Account Manager
Department: Employee Benefits
Reports to: Vice President of Employee Benefits
FLSA Status: Exempt
Summary The Account Manager will work in collaboration with the Department Manager and service team to manage their client’s employee benefits plans and objectives. The Account Manager is also responsible for developing and maintaining relationships with other internal and external business partners and carriers to oversee the client’s employee benefits platform.
Essential Duties and Responsibilities:
Responsible for the strategic management of an assigned book of business in conjunction with the Department Manager to understand the client’s business and assist in developing Employee Benefits programs and initiatives that support the client’s goals and objectives. Delivers enrollment, benchmarking, financial and utilization data based on financial review standards and make recommendations as appropriate. Coordinates and ensures a smooth transition process for new customers. Identifies opportunities for adding other lines of coverage or services. Educates clients concerning the regulatory environment and assists clients with compliance issues as necessary.
Coordinates and oversees the renewal process, including marketing activities, understanding underwriting and renewal development, and negotiating on behalf of the client.
The Account Manager will work with the production team and senior management in conducting regular meetings with clients. These meetings will include service discussions, review of renewal and marketing strategies as well as employee meetings to outline changes to existing programs.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Three plus years of Group Benefit Insurance experience required; College degree required.
Certificates, Licenses, Registrations
All applicable insurance licenses
Ability to read and interpret documents such as insurance policies, Agency policies and procedures, and safety rules. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of agency management software; Internet software; Spreadsheet software, PowerPoint, Word Processing software and Microsoft Outlook.