Job Title: Director of Operations/Human Resources Manager
Department: 001MLC – MLC – P&C Large Commercial
Reports to: VP of Operations
FLSA Status: Exempt
Summary The Director of Operations/Human Resources Manager will continually develop, implement, and monitor adherence to AssuredPartners procedures and workflows. The Director will assist the department leaders to increase service excellence, efficiency, and professionalism through improvements in processes and automation utilization. In addition, the Director will focus on identifying and developing operational tools and opportunities to improve sales capabilities and client retention. Directs and coordinates human resources activities such as employment, compensation, employee relations, training, and employee services by performing the following duties personally or through subordinates.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Develop, implement, and continually improve upon AssuredPartners procedures and workflows, to ensure standardization, consistency, and minimization of E&O exposure throughout the Agency.
Develop, implement, and oversee service training program for new hires and existing employees in collaboration with department managers. Training program will be unique to the employee’s role, and will encompass the insurance concept itself, the procedure specific to AssuredPartners, technology, continuing education and the workflow within the Agency Management System.
Oversee conversion process to ensure that AssuredPartners acquisitions’ Agency Management System data converts successfully and efficiently into current Agency Management System.
Oversee acquisition training. Training will be designed specifically for the acquisition and will include AssuredPartners procedures and Agency Management System workflows.
Oversee internal audit process for CL, SBU and PL throughout the agency. Concentrate on adherence to procedures and workflows. Provide results to management and service staff. Identify and develop additional training opportunities as needed.
Assists with implementation and on-going functions of the HRIS (UltiPro) system.
Assists with development process of creating HR related work flows from a business process and from a technical perspective into the HRIS system.
Post implementation manage the change management process (work-flows and communication) for the HRIS system to the HR field representatives.
Develop and provide ongoing training on the HRIS system for HR staff of current and newly acquired agencies
Develops job descriptions, job codes and analyses for promotions and other personnel actions.
Manage recruitment and on-boarding of Corporate employees including writing offer letters, new hire paperwork etc.
Project lead on future HR milestone goals and projects, such as a learning management system, VTO day, Employee Recognition Programs etc.
Responsible for ensuring agency compliance with Federal and State laws pertaining to all personnel matters.
Consults legal counsel to ensure that processes and policies comply with federal and state law.
Oversee the analysis, maintenance, and communication of personnel records required by law or local governing bodies, or other departments in the organization.
Work directly with other managers to assist them in carrying out their responsibilities on personnel matters. Reviews employee issues, disciplinary actions and manages termination process.
Coordinates with regional HR and legal counsel on employee relations issues at the agency and Regional level and provide support and counsel to Regional HR representatives.
Writes and delivers presentations to corporate officers or government officials regarding human resources policies and practices.
Follows company policies and procedures with respect to all essential duties and responsibilities of the job.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Minimum of 5 years insurance experience; P&C Account Executive experience preferred.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Agency management software; Internet software; Project Management software; Spreadsheet software and Word Processing software.
Certificates, Licenses, Registrations
Valid driver’s license.
Property and Casualty Insurance License
Occasional travel required.