Job Title: Account Representative - Personal Lines
Department: Personal Lines
Reports to: Team Leader
FLSA Status: Non-exempt
Job Code: PL13ARPN
Summary The Account Representative is responsible for providing sales support at the direction of the Producer or Account Executive. This includes assisting in selling and marketing in coordination with all Agency personnel involved in new or existing business. This is not a direct sales position.
In addition, the Account Representative provides customer service by handling the day to day operations of clients' insurance needs.
The Account Representative will work with the Producer and Account Executive to design and recommend proper insurance and risk management services to clients.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Responds to client requests for policy changes, billing inquiries and verification of coverage. Ensures that these items are given to client in a timely manner. Initiates appropriate correspondence with carriers and clients.
Maintains follow-up and suspense files on outstanding orders, correspondence, claims, and renewal expirations. Completes overdue and suspense items.
Secures documentation needed to be retained by the agency including signed applications, replacement cost estimates, rejection of coverage and confirmation of orders.
Develops complete client information and applications for new and renewal business. Markets to insurance carriers and prepares proposals. Compares coverage forms with review by Account Executive if needed.
Prepares Renewal Questionnaire for clients including follow up on responses received.
Follows company procedures with respect to all essential duties and responsibilities of the job.
Manages the accounts receivable on the book of business to assure timely collection of premiums. Reconciles accounting discrepancies. Follow up on aged trial balances. Involve Producer when necessary.
Determines reasons for requests for cancellation and acts to retain the account. If unable, secures Lost Policy Releases and follows through to policy cancellation.
Refers current and prospective clients to other Agency departments for solicitation of other lines of business.
Education and/or Experience
Two-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Basic understanding of underwriting and insurance coverages.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Agency management system; Database software; Spreadsheet software and Word Processing software.
Certificates, Licenses, Registrations
All applicable insurance licenses.
Other Skills and Abilities
Full knowledge of insurance markets.