Aviation ITP Program Manager

Job ID
# of Openings
Commercial Lines Service
Office Location
10100 W Maple St
Location : Location


Job Title: Aviation ITP Program Manager

Reports to:  Agency President

FLSA Status: Exempt

Job Code: CL13PADN


Summary: Responsible for renewal, sales and retention of aviation and other specialty event program insurance by quoting, selling, writing, and servicing multiple lines of aviation and related insurance. Program includes coverage for airshows, fly-ins, hot air balloon and air racing events. Other events include company outings, golf tournaments, concerts or celebrations requiring specialty coverage such as event cancellation, non-appearance, prize indemnity, weather, volunteer accident, and rental equipment coverage, as well as directors & officers coverage.       


Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Primary focus is retention of existing customers.
  • Must interact with underwriters at multiple insurance companies by phone and email to obtain insurance quotes, issue renewal policies and service existing policies.
  • Outbound efforts include contacting customers to gather additional information, responding to internet requests for quotes and service, and following up on quoted-but-not-renewed customers.
  • Service inquiries include answering customer questions, researching, and resolving billing issues, making policy changes and correcting company records.
  • Explain insurance coverages and offer insurance advice to prospective and existing customers.
  • Some travel (<20%) is required to periodic industry events in order to meet with clients, prospects, and/or underwriters. 
  • Responsible for meeting individual and team monthly sales, service and quality goals while working in a team environment.
  • Working as a team player, acting as back up for other aviation insurance departments as needed.




  • BS/BA or equivalent business experience.
  • Property and Casualty insurance experience preferred.
  • Strong oral and written communication skills, customer service skills.
  • Strong organizational and time management skills.
  • Strong aptitude and comfort in learning computer systems.
  • Ability to work independently to achieve monthly goals while also working effectively in a collaborative team-oriented environment.
  • Ability to multi-task and work in a fast-paced environment.
  • Must be detail oriented and accurate and can work independently while following strict procedural guidelines.
  • Property and Casualty insurance license is required. Applicants who do not have a current P&C license will be considered, but will be required to obtain their license within the first month of employment if offered a position.


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