AssuredPartners

  • Customer Service Representative (Employee Benefits)

    Job ID
    2019-4436
    # of Openings
    2
    Category
    Employee Benefits Service
    Location
    US-OH-Cincinnati
  • Overview

    Job Title: Customer Service Representative (Employee Benefits)

    Department: Customer Service

    Reports to: Customer Service Supervisor

    FLSA Status: Non-Exempt

     

     

    Summary:Responsible for day-to-day customer service and enrollment of designated client accounts.

    Responsibilities

    • Talk with client employees and HR contacts by phone concerning employee benefit related questions, including Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA)

    • Answer and file various email questions of participants and HR contacts through multiple email boxes
    • Key client employee enrollment data into internet-based computer system using established office procedures
    • Handle diverse customer service situations between employees, employers and insurance carrier vendors in a professional manner
    • Process client employee changes and terminations following established office procedures
    • Track open carrier or client employee issues and report on progress toward completion
    • Assists client contacts with general insurance rules and compliance
    • Reviews benefit communication material for accuracy and completeness
    • Represents AP Benefit Advisors in a positive and professional fashion with both internal and external customers
    • Provides team and client with appropriate timelines to ensure that expectations and turnaround times are met
    • Maintains composure and effectiveness under pressure in a deadline driven environment
    • Performs other duties as assigned

    Qualifications

    • 2-Year or 4-Year College Degree Preferred
    • 2+ years of office environment working experience or combination of education
    and/or equivalent work experience
    • Life and Health Insurance License and/or obtain within 90 days
    • Outstanding verbal communication skills and attention to detail
    • Strong PC skills with the aptitude to learn new systems.
    • Knowledge of health, life, disability, FSA and HRA plans preferred

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed