Job Title: Account Executive
Department: Personal Lines
Reports to: Sr. Vice President of Personal Lines
FLSA Status: Exempt
Summary The Account Executive is an account management position. This role requires management of a book of business, (small lines). The Account Executive will provide a high level of support and customer service to clients. The position requires a significant degree of independent judgment and discretion in order to meet those service levels. Duties include assisting in marketing and customer service in coordination with the department.
The Account Executive has superior product knowledge and is familiar with the specific products offered by the Agency's carriers. The Account Executive will assist in the production of new and renewal accounts in keeping with Agency goals.
The Account Executive is responsible for assisting clients with service needs and making changes to existing accounts. The Account Executive will work to design and recommend proper insurance and risk management programs to Agency clients.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Negotiates and sells lines of insurance to clients. Designs insurance and risk management plans for clients as assigned and directed by Agency management. Provides clients with full exposure analysis and reviews methods of handling risks. Works with the Principal and Manager to write new business accounts. Meets directly with clients.
Leads accounts through the renewal process per department procedures. Markets accounts to insurance carriers.
Maintains records according to Agency standards to ensure that procedures are properly followed, and that information is readily accessible.
Assists in the development of strong personal relationships with appropriate insurance carrier personnel. Assists Agency in developing carrier relationships by becoming familiar with and executing strategies developed for satisfying carrier goals and objectives.
Works with support personnel including Account Representatives, Account Coordinators, or Analysts to meet essential duties and responsibilities.
Education and/or Experience
Bachelor's degree (B.A.) from four-year College or university; or at least four years of insurance customer service experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of agency management software; Internet software; Spreadsheet software and Word Processing software.
Certificates, Licenses, Registrations
Appropriate insurance license(s).