Job Title: Account Coordinator - CL

Department: Commercial Lines

Reports to: Department Manager

FLSA Status: Non-exempt

Job Code: CL14ACRN

Summary The Account Coordinator assists the department personnel by processing work associated with insurance accounts, such as issuing certificates of insurance, data entry, renewal preparation and other tasks by performing the following duties.  This role also is responsible for answering multiple incoming phone lines.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Enters accurate client information into system applications.

Answering incoming phone calls.

Processes change requests, follows up with carriers as needed, reviews endorsements for accuracy, and generates accurate invoices. Creates general correspondence to carriers and clients. Sets up Notice of Cancellations and Reinstatements. Processes final cancellations. Processes final audits and sends to insured. Updates Lost Business spreadsheet.

Issues certificates of insurance and evidences of property.

Rates lines of coverage as needed.  

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                                  

One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Basic understanding of underwriting and insurance coverages.

Language Skills                                              

Ability to read and interpret documents such as insurance policies, Agency policies and procedures, and safety rules. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills                                                    

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Reasoning Ability                                            

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills                                              

To perform this job successfully, an individual should have knowledge of agency management software; Internet software; Spreadsheet software and Word Processing software.