• Production Analyst (Employee Benefits)

    Job ID
    # of Openings
    Employee Benefits Service
    US-MD-Hunt Valley
  • Overview

    Job Title: Production Analyst

    Department: Operations

    Reports to: Production Department Supervisor 

    FLSA Status: Exempt



    This position is responsible for process development, production processes and various operation functions. The position will analyze system requirements, procedures, and problems to automate or improve existing systems, and review computer system capabilities and workflow.


    Essential Duties and Responsibilities include the following:

    • Schedule, implement, monitor and execute production jobs.
    • Develop and document Operations production processes using MS Access.
    • Perform analytical problem solving for production operations processes and devise workable solutions.
    • Generate and process various quality ad hoc reports.
    • Assist in user acceptance testing of system set up and system enhancements.
    • Respond to routine and non-routine correspondence.
    • Work independently and within the team on special nonrecurring and ongoing projects.
    • Represent AP Benefit Advisors in a positive and professional fashion with both internal and external customers.
    • Contribute to the team goals by accomplishing related projects.
    • Maintain composure and effectiveness under pressure in a deadline driven environment.
    • Perform other duties and special projects as assigned.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    • Bachelor’s degree or combination of education and/or equivalent work experience
    • Proficient in Microsoft Office applications – excellent Access and Excel skills preferred.
    • Demonstrated ability to learn new software systems.
    • Experience in related role and knowledge of health, life, and disability plans preferred by not required.


    • Independent Judgement
    • High Performer
    • Deadline-Oriented
    • Quality Focus
    • Detail Oriented
    • Organized
    • Adaptability
    • Problem Solving
    • Dependability
    • Skilled Multi-tasking
    • Superior Written & Verbal Communication Skills


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