• Manager of Benefit Operations

    Job ID
    # of Openings
  • Overview

    Manager, Benefit Operations

    The Boon Group, Inc. - An AssuredPartners Subsidiary


    A Snapshot of TBG


    The Boon Group is a third party administrator with 30+ years of experience in providing employee benefits, insurance products and services to government contractors and commercial businesses. We have evolved into a national enterprise, becoming the industry leader in providing affordable benefit solutions as well as worksite wellness programs and occupational health services, which are provided through our company, Healthy Achievers, Inc.

    Headquartered by the 360 Bridge, we offer exciting career opportunities in the increasingly dynamic field of employee benefits. Opportunities include competitive pay and great benefits in a friendly and casual environment. We are in high growth mode and looking to add new talent across all departments of our expanding organization.



    The Big Picture: (general purpose of the position)

    The Manager of Benefit Operations oversees three functional areas within the Benefit Operations Department, ASO Administration, COBRA/FIS and Enrollment.  The Manager works closely with internal departments to resolve complex issues and provide process improvements.  The Manager is responsible for managing daily operations and providing direction to the team in order to meet the goals and objectives of the department


    The Day-to-Day: (Essential duties of the position)

    • Manages day-to-day operations of the department, including providing direction and creating policies and procedures for staff to follow
    • Provides input on and executes strategic business plans, operational goals, and performance metrics that drive productivity
    • Addresses COBRA, SCA, DBA and Living Wage inquiries
    • Serves as liaison with other internal departments management to facilitate sharing of information and development of operational efficiencies
    • Maximizes employee satisfaction, development, and performance through goal setting and performance management practices
    • Analyzes employee work turn time and department metrics and quality of output
    • Hires, monitors, approves timesheets and requests for time off, evaluates performance, provides performance feedback, counsels for improved performance, motivates and recognizes employees, and escalates department and employee issues to the Director
    • Other duties as assigned


    The Right Person for the job has: (Knowledge, skills and abilities required to perform the job)

    • Strategic thinking and planning
    • Knowledge of COBRA, Service Contract Act, Davis Bacon and Living Wage laws and regulations
    • Knowledge of healthcare and employee benefits industry
    • Knowledge of employee benefits and insurance products
    • Sound judgment, excellent decision making and problem solving skills
    • Excellent interpersonal and communication skills, both verbal and written
    • Technology savvy with the ability to navigate through a variety of computer programs and systems
    • Working knowledge of Microsoft Office (Word, Visio and Outlook) and the Internet
    • Advanced Excel skills and the ability to analyze large sets of data and produce relevant reporting
    • Research and problem resolution skills
    • Ability to manage multiple tasks simultaneously and meet deadlines consistently
    • Ability to supervise, lead, motivate and train others
    • Passion to coach/mentor staff, creating a strong unified team
    • Passion to provide the best in class service to the company’s customers and partners
    • Drive to succeed and willingness to do whatever it takes to do so
    • Desire and ability to effectively participate in cross functional collaboration for continuous development of new efficiencies and improvements to service
    • Strong time management skills and ability to meet aggressive deadlines
    • Ability to be detail-oriented and adapt to change


    Education & Experience: (Minimum level of required education and experience)

    • Bachelor’s degree in business or equivalent education and experience
    • 8 years professional experience
    • 2 years experience managing a team of 6 or more employees
    • Previous benefits administration experience required
    • Previous COBRA administration experience preferred
    • Previous TPA experience or employee benefits industry a plus



    • COBRA Certification preferred
    • PHR, SPHR or SHRM-CP preferred


    Physical Demands:

    • Ability to sit for extended periods
    • Repetitive motions
    • Little physical effort



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