• Account Executive, Renewals (Level I): HR Level “I”

    Job ID
    # of Openings
    Personal Lines Service
  • Overview

    Job Title: Account Executive, Renewals (Level I): HR Level “I”

    Department: Personal Lines - Aircraft

    Reports to:  Vice President

    FLSA Status: Exempt

    Job Code: PL12AEXE


    Summary  Responsible for renewal sales and retention of existing aircraft insurance customers by quoting, selling, writing, and servicing personal aircraft insurance for aircraft owners in a fast-paced, high volume inbound insurance sales call center. 


    Essential Duties and Responsibilities include the following. Other duties may be assigned.


    • Primary focus is retention of existing customers.

    • Must interact with underwriters at multiple insurance companies by phone and email to obtain insurance quotes, issue renewal policies and service existing policies.

    • Outbound efforts include contacting customers to gather additional information, responding to internet requests for quotes and service, and following up on quoted-but-not-renewed customers.

    • Service inquiries include answering customer questions, researching, and resolving billing issues, making policy changes and correcting company records.

    • Explain insurance coverages and offer insurance advice to prospective and existing customers.

    • Responsible for meeting individual and team monthly sales, service and quality goals while working in a team environment.

    • Working as a team player, acting as back up for the New Business and Non-Owned department as needed.



    • BS/BA or equivalent business experience.
    • Strong oral and written communication skills, customer service skills.
    • Strong organizational and time management skills.
    • Strong aptitude and comfort in learning computer systems.
    • Ability to work independently to achieve monthly goals while also working effectively in a collaborative team-oriented environment.
    • Ability to multi-task and work in a fast-paced environment.
    • Must be detail oriented and accurate and can work independently while following strict procedural guidelines.
    • Property and Casualty insurance license is required. Applicants who do not have a current P&C license will be considered, but will be required to obtain their license within the first month of employment if offered a position.


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