• Quality Control Manager

    Job ID
    # of Openings
    Field Operations
  • Overview

    Job Title: Quality Control Manager

    Department: Field Operations

    Reports to: Director of Quality Control

    FLSA Status: Exempt

    Job Code: FO09QCME



    Summary Excellent Quality Control leadership position with responsibilities to the Director of Quality Control. The position will focus on the implementation and compliance monitoring of various quality control initiatives as well as the oversight of the quality control processes associated with acquisition due diligence and integration.


    Essential Duties and Responsibilities include the following. Other duties may be assigned.


    • Assist director of quality control with the ongoing implementation and compliance monitoring of various quality control initiatives.      


    • Assist director of quality control with the mentoring and training of new members of the Quality Control team.


    • Coordinate with our Mergers and Acquisitions team to facilitate the timely and accurate completion of all quality control related processes during due diligence and new agency integrations.      
    • Provide direction to the branches as needed with respect to any quality control and/or best practice related issues.         


    • Perform other specified duties and projects as assigned by Director of Quality Control and/or EVP of Operations.
    • Position may require travel up to 50% of the time.        



    Supervisory Responsibilities                                                   


    Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training and mentoring employees; assigning and directing work; addressing complaints and resolving problems.





    To perform the job successfully, an individual should demonstrate the following competencies:


    • Oral Communication: Speaks clearly and persuasively in both positive or negative situations; Uses the appropriate grammar; Demonstrates group presentation skills;


    • Written Communication: Expresses ideas clearly and concisely in writing; Edits work for spelling, grammar and punctuation; Uses an appropriate business writing style.


    • Managing Change: The ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness.


    • Analytical Thinking: The ability to tackle a problem by using a logical, systematic, sequential approach.


    • Forward Thinking: The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.


    • Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Asks for and offers help when needed.


    • Fostering Innovation: The ability to develop, sponsor, or support the introduction of new and improved methods, products, procedures, or technologies. 


    • Quality Management: Ensuring that one’s own and others’ work and information are complete and accurate; exceptional attention to detail and organizational skills.  


    • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    Education and/or Experience                                                  

    Bachelor’s degree (B A.) or equivalent; or ten years related experience and/or training; or equivalent combination of education and experience.


    Language Skills                                              

    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.


    Mathematical Skills                                         

    Ability to calculate figures and amounts such as commissions and percentages.


    Computer Skills                                              

    To perform this job successfully, an individual should be proficient in the various Microsoft applications (Word, Excel, PowerPoint) and have knowledge of Database software.


    Certificates, Licenses, Registrations

    Professional Insurance Designation and Insurance License preferred.


    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk and use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.



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