• Account Representative - CL

    Job ID
    # of Openings
    Commercial Lines Service
  • Overview

    Job Title: Account Representative - CL

    Department: Commercial Lines

    Reports to: Commercial Lines Manager

    FLSA Status: Non-Exempt


    Summary: The Account Representative assists the Account Executive and other department personnel by processing work associated with insurance accounts, such as issuing certificates of insurance, rating, data entry, renewal preparation and other tasks by performing the following duties.


    Essential Duties and Responsibilities include the following. Other duties may be assigned.


    Enters accurate client information into AMS360 system applications.


    Processes change requests, follows up with carriers as needed, reviews endorsements for accuracy, and generates accurate invoices. Creates general correspondence to carriers and clients. Sets up Notice of Cancellations and Reinstatements. Processes final cancellations. Processes final audits and sends to insured. Updates Lost Business spreadsheet.


    Issues certificates of insurance and evidences of property.


    Prepares policies, renewals and other documents for delivery to insured.


    Rates lines of coverage as needed.  


    Participates in required continuing professional development.


    Updates driver/equipment/vehicle schedules and makes MVR requests if required.


    Works with Underwriters for quotes for Insured’s when additional coverage is needed.



    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Education and/or Experience                                                   

    One to three years of insurance experience required.  Associates or Bachelor's Degree preferred.  Basic understanding of underwriting and insurance coverages.


    Language Skills                                               

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


    Mathematical Skills                                                    

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.


    Reasoning Ability                                            

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


    Computer Skills                                              

    To perform this job successfully, an individual should have knowledge of agency management system and Microsoft suite of products including Outlook.


    Certificates, Licenses, Registrations

    All applicable insurance licenses.


    Other Skills and Abilities                                            

    Full knowledge of insurance markets.


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