Job Title: Account Executive - PL
Department: Personal Lines
Reports to: Team Leader - PL
FLSA Status: Exempt
Job Code: PL12AEXE
Summary The Account Executive will provide a high level of sales support to the Producer and customer service to clients. The position requires a significant degree of independent judgment and discretion in order to meet those service levels. Duties include assisting in selling, direct selling, marketing, and customer service in coordination with the producer and other Agency personnel.
The Account Executive has superior product knowledge and is familiar with the specific products offered by the Agency's carriers. The Account Executive will assist in the production of new and renewal accounts in keeping with Agency and individual Producer goals and provide field service in support of Producer activities.
The Account Executive is responsible for assisting clients with service needs and making changes to existing accounts. The Account Executive will work with the Producer to design and recommend proper insurance and risk management programs to Agency clients.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Responds to client request for policy changes, billing inquiries and verification of coverage. Ensures that these items are given to client in a timely manner.
Maintains follow-up and suspense file on outstanding orders, correspondence, claims, renewal expirations and follows up on overdue and suspense items.
Checks new and renewal policies and endorsements for accuracy in coverage.
Works with the Producer to generate Personal Lines referrals.
Markets and sells lines of insurance to clients.
Follows company procedures with respect to all essential duties and responsibilities of the job.
Determines reasons for request for cancellations and acts to retain accounts. If unable, secures Lost Policy Release and follows through to policy cancellation.
Manages accounts receivable on book of business to assure timely collection and involves Producer when necessary.
Assists in the development of strong personal relationships with appropriate insurance carrier personnel. Assists Agency in developing carrier relationships by becoming familiar with and executing strategies developed for satisfying carrier goals and objectives.
Refers current and prospective clients to other departments for solicitation of those lines of business.
Participates in continuing professional development as required by state licensing requirements and Agency guidelines.
Trains and directs technical support personnel including Account Managers, Account Coordinators, or Analysts in order to meet essential duties and responsibilities.
Education and/or Experience
Bachelor's degree (B.A.) from four-year College or university; or at least four years of insurance customer service experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of agency management software; Internet software; Spreadsheet software and Word Processing software.
Certificates, Licenses, Registrations
Appropriate insurance license(s).