Job Title: Account Executive - CL
Department: Commercial Lines
Reports to: Director of Commercial Lines Operations
FLSA Status: Exempt
Job Code: CL12AEXE
Summary The Account Executive will provide a high level of sales support to the Producer and customer service to clients. The position requires a significant degree of independent judgment and discretion in order to meet those service levels. Duties include assisting in selling, direct selling, marketing, and customer service in coordination with other Agency personnel.
The Account Executive has superior product knowledge and is familiar with the specific products offered by the Agency's carriers. The Account Executive will assist in the production of new and renewal accounts in keeping with Agency and individual Producer goals and provide field service in support of Producer activities.
The Account Executive is responsible for assisting clients with service needs and making changes to existing accounts. The Account Executive will work with the Producer to design and recommend proper insurance and risk management programs to Agency clients.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Meets directly with clients. Negotiates and sells lines of insurance to clients. Designs insurance and risk management plans for clients as assigned and directed by Agency management. Provides clients with full exposure analysis and reviews methods of handling risks. Works with the Producer to write new business accounts. Sells in place of or in coordination with Producer.
Leads accounts through the renewal process per department procedures. Markets accounts to insurance carriers and wholesalers as needed.
Maintains records according to Agency standards, ensures that procedures are properly followed and that information is properly document and readily accessible.
Assists in the development of strong personal relationships with appropriate insurance carrier personnel. Assists Agency in developing carrier relationships by becoming familiar with and executing strategies developed for satisfying carrier goals and objectives.
Trains and directs technical support personnel including Account Managers, Account Coordinators, or Analysts in order to meet essential duties and responsibilities.
Follows company procedures with respect to all essential duties and responsibilities of the job.
Reviews insurance and indemnification parts of contracts.
Processes or oversees process of change request / endorsements, binders, certificates, account summaries, proposals, policies, lost policy releases, audits and account balance status as needed.
Maintains follow-up and supense on outstanding orders, correspondence, audits, reports, reporting form coverages, claims, renewal expirations and follows up promptly on these items.
Handles prompt review of all premium audits recognizing that the Agency must process audits timely.
Processes and follows up on requests involving carriers or clients to ensure accurate and timely resolution.
Manages the accounts receivable on the book of business to assure timely collection of premiums. Reconciles accounting discrepanices. Follow up on aged trail balances according to the company procedures.
Refers current and prospective clients to other departments for soliciation of those lines of business.
Participate in continuing professional development.
Manages Account Coordinators in the department as required. Is responsible for the overall direction, coordination, and evaluation of this unit. Carriers out supervisory responsibilities in accordance with the Agency's policies and applicable laws. Responsibilities include interviewing and training employeees; planning, assigning and directing work; appraising performance; addressing complaints and resolving problems.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B. A.) from four-year College or university; and a minimum of two years of insurance customer service experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of agency management system; Internet software; Spreadsheet software and Word Processing software.
Certificates, Licenses, Registrations
Appropriate insurance license(s).