Job Title: Account Executive
Department: Commercial Lines
Reports To: Operations Leader or CL Manager
FLSA Status: Exempt
Job Code: Account Executive
Agency: AP Specialty
Summary The Account Executive will provide a high level of sales support to the Producer and customer service to retail agents. The position requires a significant degree of independent judgment and discretion in order to meet those service levels. Duties include assisting in selling, direct selling, marketing, and customer service in coordination with other Agency personnel.
The Account Executive has superior product knowledge and is familiar with the specific products offered by the Agency's carriers. The Account Executive will assist in the production of new and renewal accounts in keeping with Agency and individual Producer goals and provide field service in support of Producer activities.
The Account Executive is responsible for assisting retail agents with service needs and making changes to existing accounts. The Account Executive will work with the Producer to design and recommend proper insurance and risk management programs to retail agents.
Include the following. Other duties may be assigned.
Meets directly with retail agents. Negotiates and sells lines of insurance to cretail agents. Designs insurance and risk management plans for retail agents as assigned and directed by Agency management. Provides retail agents with full exposure analysis and reviews methods of handling risks. Works with the Producer to write new business accounts. Sells in place of or in coordination with Producer.
Leads accounts through the renewal process per department procedures. Markets accounts to insurance carriers and MGA's/MGU's as needed.
Maintains records according to Agency standards, ensures that procedures are properly followed and that information is properly documented and readily accessible.
Assists in the development of strong personal relationships with appropriate insurance carrier personnel. Assists Agency in developing carrier relationships by becoming familiar with and executing strategies developed for satisfying carrier goals and objectives.
Trains and directs technical support personnel including Account Managers, Account Coordinators, or Analysts in order to meet essential duties and responsibilities.
Follows company procedures with respect to all essential duties and responsibilties of the job.
Reviews insurance and indemnification parts of contracts.
Processes or over sees process of change request endorsement/endorsements, binders, certificates, accounts summaries, proposals, policies, lost policy releases, audits, and account balance status as needed.
Maintains follow-up and suspense on outstanding orders, correspondence, audits,reports, reporting form coverage, claims, renewal expirations and follows up promptly on these items.
Handles prompt review of all premium audits recognizing that the Agency must process audits timely.
Processes and follows up on requests involving carrier or retail agents to ensure accurate and timely resolution.
Manages the accounts receivable on the book of business to assure timely collection of premiums. Reconciles accounting discrepancies. Follow up on aged trial balances according to company procedures.
Refers current and prospective retail agents to other departments for solicitation of those lines of business.
Participates in continuing profesional development.
Manages Account Managers and/or Account Coordinators in the department as required. Is responsible for the overall direction, coordination, and evaluation of this unit. Also may directly supervise one non-supervisory employee. Carries out supervisory responsibilities in accordance with the Agency's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B. A.) from four-year College or university; and a minimum of two years of insurance customer service experience.
Certificates, Licenses, Registrations
Appropriate insurance license(s).
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.