• Service Support Specialist

    Job ID
    # of Openings
    US-MD-Hunt Valley
  • Overview

    Job Title: Service Support Specialist 

    Department: Enrollment

    Reports To: Enrollment Supervisor

    FLSA Status: Non-exempt


    Summary The Service Support Speicliast is responsible for day-to-day scanning, imaging, and indexing work for Enrollment Services and COBRA processing and fulfillment.


    Essential Duties

    • Scan a variety of documents from multiple sources to imaging software and index accurately for the enrollment team to key into the applicable systems.
    • Process and fulfill daily COBRA paperwork to include monitoring of specific items.
    • Print, stuff and mail COBRA notices properly.
    • Track client employee and participant issues that arrive via email, fax or mail into the appropriate database.
    • Key employee and participant information into computer systems using established office procedures.
    • Represent AP Benefit Advisors in a positive and professional fashion with both internal and external customers.
    • Provide team with appropriate timelines to ensure that expectations and turnaround times are met.
    • Maintain composure and effectiveness under pressure in a deadline driven environment.
    • Perform other duties as assigned.



    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Education and/or Experience                                               

    • 2-Year or 4-Year College Degree Preferred
    • 2+ years of office environment working experience or combination of education and/or equivalent work experience
    • Strong PC skills with the aptitude to learn new systems.
    • Knowledge of health, life and disability plans preferred

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.



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