Job Title: PL Account Manager
Department: Personal Lines
Reports To: PL Account Executive or Team Leader
FLSA Status: Non-exempt
Job Code: Account Manager
Summary The Personal Lines Account Manager is responsible for providing sales support at the direction of the Producer or Account Executive. This includes assisting in selling and marketing in coordination with all Agency personnel involved in new or existing business. This is not a direct sales position.
In addition, the Account Manager provides customer service by handling the day to day operations of clients' insurance needs.
The Account Manager will work with the Producer and Account Executive to design and recommend proper insurance and risk management services to clients.
Include the following. Other duties may be assigned.
Responds to client requests for policy changes, billing inquiries and verification of coverage. Ensures that these items are given to client in a timely manner. Initiates appropriate correspondence with carriers and clients.
Maintains follow-up and suspense files on outstanding orders, correspondence, claims, and renewal expirations. Completes overdue and suspense items.
Secures documentation needed to be retained by the agency including signed applications, replacement cost estimates, rejection of coverage and confirmation of orders.
Develops complete client information and applications for new and renewal business. Markets to insurance carriers and prepares proposals. Compares coverage forms with review by Account Executive if needed.
Prepares Renewal Questionnaire for clients including follow up on responses received.
Follows company procedures with respect to all essential duties and responsibilities of the job.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws as required. Responsibilities include training employees; planning, assigning and directing work; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Two year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Basic understanding of underwriting and insurance coverages.
Certificates, Licenses, Registrations
All applicable insurance licenses.
Other Skills and Abilities
Full knowledge of insurance markets.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.