Job Title: IT Application Specialist
Department: Information Technology
Reports To: Vice President of Information Technology
FLSA Status: Exempt
Summary Serves as the primary person for technical support of the Agency management system by performing the following duties.
Agency management system administrator
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with the agency management system.
Ensures the system is operating at proper levels and analyzes, tests, and implements new system software releases. Summarizes changes and notifies users prior to implementation.
Logs and tracks calls and maintains history records and related problem documentation. Determines source of the problem. Resolves problems.
Analyzes and evaluates incident reports and makes recommendations to reduce incident rate.
Manage all aspects of AMS360 for the platform
Lead internal AMS User group meetings
Administration of AMS360 for 500+ users in multiple offices
Reply to support requests and assist users with daily processes as needed
Work closely with System trainer and accounting staff
Improve workflow consistency
Interview power users and management at all locations to help improve productivity
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Skills and Abilities
Ability to work weekends and evenings as necessary.
Must be able to travel up to 25% of the time.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.