• IT Agency Management System Administrator

    Job ID
    # of Openings
    Information Technology
    US-NY-White Plains
  • Overview

    Job Title: IT Agency Management System Administrator 

    Department: Information Technology

    Reports To: Vice President of Information Technology

    FLSA Status: Exempt



    Summary Serves as the primary person for technical support of the Agency management system by performing the following duties.



    Essential Duties  


    Agency management system administrator


    Perform agency management migration and conversions


    Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with the agency management system.


    Ensures the system is operating at proper levels and analyzes, tests, and implements new system software releases. Summarizes changes and notifies users prior to implementation.


    Logs and tracks calls and maintains history records and related problem documentation. Determines source of the problem. Resolves problems.


    Analyzes and evaluates incident reports and makes recommendations to reduce incident rate.


    Manage all aspects of AMS360 for the platform


    Lead internal AMS User group meetings


    Administration of AMS360 for 500+ users in multiple offices


    Reply to support requests and assist users with daily processes as needed


    Work closely with System trainer and accounting staff


    Improve workflow consistency


    Interview power users and management at all locations to help improve productivity


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


    Other Skills and Abilities                                          

    Ability to work weekends and evenings as necessary.


    Other Qualifications                                                  

    Must be able to travel up to 25% of the time. AMS360 or Vertafore experience is required. Cisco experience a plus.


    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.


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