• Employee Benefits Account Specialist

    Job ID
    # of Openings
    Customer Service/Support
  • Overview

    Job Title: Employee Benefits Account Specialist

    Department: Employee Benefits

    Reports To: Employee Benefits President

    FLSA Status: Non-exempt

    Job Code: Admin II


    Summary The Account Specialist supports the Account Manager, Account Executive and President in the placement and service of employee benefits with the efficient delivery of products, services and analysis in accordance with the clients’ benefits strategy.


    Essential Duties

    Enters accurate client information into system applications.


    Supports client retention by reflecting a positive image with clients


    Resolves escalated service issues including eligibility and claims.


    Performs eligibility changes to include enrollments, terminations and other modifications


    Maintains strong carrier/vendor relationships.


    Stays informed of carrier/vendor product knowledge and shares with team


    Stays informed with legislation concerning PPACA


    Participates in required continuing professional development


    Supervisory Responsibilities                                                 

    This job has no supervisory responsibilities.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Education and/or Experience                                              

    One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Basic understanding of underwriting and insurance coverages.


    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.


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