Job Title: Employee Benefits Senior Business Analyst

Department: Operations

Reports To: Director of Operations

FLSA Status: Exempt

Job Classification: Exempt

Summary This position is responsible for client setup in the employee benefits system, implementation and maintenance of the administration of clients, and various other operational functions.

Essential Duties include the following:

• Set-up of new client information and updating of renewal information in benefits system.
• Data entry of rates and employee demographic information during setup process for new clients and renewals.
• Assist in data integrity reporting by identifying, reconciling, researching and resolving data discrepancies.
• Support team in escalated tasks.
• Identify, reconcile, research and resolve system related issues.
• Maintain comprehensive knowledge of insurance plan rules for all plans including but not limited to health, life, disability and voluntary benefits.
• Assist in user acceptance testing of self-serve webs and system enhancements.
• Represent Crawford in a positive and professional fashion with both internal and external customers.
• Contribute to the team goals by accomplishing related projects.
• Update job knowledge by participating in educational opportunities and reading professional publications.
• Maintain composure and effectiveness under pressure in a deadline driven environment.
• Other responsibilities as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:                                              

• Bachelor’s degree and 5 years experience, or combination of education and/or equivalent work experience
• Insurance knowledge of health, life and disability plans
• Demonstrated ability to learn new software systems
• Experience with bSwift configuration required
• Proficient with Microsoft Office products - excellent Excel skills and knowledge of Access preferred

Attributes:

• Results oriented with strong attention to detail
• Strong organizational, analytical, communication and problem-solving skills.
• Ability to interact with internal and external customers.
• Ability to work independently as well as with a team
• Ability to meet operational deadlines and manage timelines
• Quality focus and skilled multi-tasking
• Professional Presentation & Attire
• Superior Written & Verbal Communication Skills

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to sit and talk or hear. The employee must occasionally lift and/or move up to 10 pounds.