Personal Lines Account Coordinator

Job ID
# of Openings
Personal Lines


Job Title: Personal Lines Account Coordinator

Department: Personal Lines

Reports To:  Personal Lines Manager

FLSA Status: Non-exempt

Job Code: Account Coordinator


Summary The Account Coordinator assists the Account Executive or Account Representative and other department personnel by processing work associated with insurance accounts, such as issuing certificates of insurance, rating, data entry, renewal preparation and other tasks by performing the following duties.


Essential Duties

Includes the following. Other duties may be assigned.


Enters client information into system applications and rates lines of coverage as needed.


Checks policies for accuracy when received from carriers and prepares for delivery to insured client.


Processes change requests, follows up with carriers as needed, reviews endorsements for accuracy, and generates accurate invoices. Creates general correspondence to carriers and clients.


Submits claims to carriers at the direction of the Account Executive or Representative.


Issues evidences of property insurance and automobile identification cards.


Follows Agency procedures with respect to all essential duties and responsibilities of the job.


Has limited direct client contact.


Assists in renewal marketing preparations by running expiration lists.


Enters accurate information into the AMS360 system.


Process renewals, endorsements, acknowledgements, non-pays, reinstatements and cancellations.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience                                                

Bachelor's degree and up to one year related experience and/or training.


Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.


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