Job Title: IT Assistant Network Administrator
Department: Information Technology
Reports To: IT Operations Manager (Tampa Office)
FLSA Status: Exempt
Job Code: IT Assistant Network Administrator
Summary: Responsible for helping to maintain the overall performance and stability of the network, including data circuits and all necessary hardware and software to maintain it, including all Local-Area-Networks (LANs) and Wide-Area-Network (WAN). Also assists in supporting and maintaining internet and phone service circuits.
Essential Duties and Responsibilities
Assists in maintaining the total network topology, including circuits for voice, data, and Internet communication and ensures data security as directed by IT Director or IT Operations Manager.
Maintains network hardware, software, and telecommunications services such as telephone system, routers, bridges, switches, modems, , and Wireless Access Points, as directed by IT Operations Manager.
Responsible for initiating calls to relative Internet Service Providers and/or phone service vendors when circuits or service is down and report successful initiation to Operations Manager and IT Director.
Monitors the network endpoints and traffic via a network monitoring system and software and maintains the proper operation of the network monitoring system.
Maintains the corporate phone and voice mail system under direction of IT Operations Manager.
Trains users on proper use and care of equipment such as phones, computers, printers, etc.
Assists in implementing policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
Assists in maintaining network users, user environment, directories, and security when asked.
Maintains requests for IT services and maintains history records and related problem documentation via the internal Help Desk or work order tracking system, Track-It, when necessary.
Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
Researches, evaluates, and recommends new technologies.
Assists with testing and implementing software upgrades.
Serves as the backup to the Network Engineer.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
One year certificate from college or technical school; or three to six years related experience and/or training; or equivalent combination of education and experience. CompTIA A+ or Network+ Certification a plus.
To perform this job successfully, an individual should have knowledge of Contact Management systems; Database software; Development software; Internet software; Spreadsheet software and Word Processing software.
Must be willing to travel up to 25% of the time.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.