The Regional Senior Claims Specialist advocates, consults and provides coverage advice to clients as appropriate by demonstrating advanced problem resolution skills and the ability to manage and communicate issues for key accounts by providing coverage advice to clients. The Regional Senior Claims Specialist reviews coverage positions and challenges adjusters as warranted while advocating the best possible outcome for clients in accordance with service standards. The Regional Senior Claims Specialist also facilitates client meetings and claims reviews.  Responsible for negotiating changes in reserves for a positive client outcome, providing status reports to clients as the need arises by any applicable service plan, and reviewing action plans and reserves. Reviews all new problematic or sophisticated claims on designated clients and formulates a plan of action to achieve a favorable claim resolution.

The Ideal Candidate

• Highly attentive to detail, you are skilled in all technical and analytical aspects of claims
• You recognize this role faces people in tough situations and have strong interpersonal skills and a customer service mindset
• You’re then able to take your findings and communicate them in a written format with excellent grammar and tone

If this sounds like you, we invite you to keep reading and apply!

This is an in office position and is available to candidates in Lafayette, LA, Lake Mary, FL and Tampa, FL.

• Reports claims for clients and works directly with both insureds and claimants to identify new claims.
• Reviews claim forms and related documents for completeness and calls or writes insured or other involved persons for missing information and posts or attaches information to claim file.
• Follows up on claims to secure Adjuster and claim number and updates claim reporting information for companies when necessary.
• Follows up on claim acknowledgements and adjuster assignments for large claims as appropriate.
• Serves as contact for Adjuster and Insured for claims related issues.
• Resolves coverage questions in order to provide best possible claim outcomes for clients.
• Prepares claims information for presentations as requested.
• Resolves customer claim issues in coordination with Claim Manager/Team Leader in order to reduce E&O exposure.
• Manages complex claims and accounts.
• Other duties as assigned.

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:   

• Competitive base salary   
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options    
• Company match 401(k) plan – 50% up to 6%!   
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers    
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists   
• Pet benefits & discounts    
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners  

• Bachelor's Degree and 5-8 years of related experience in claims, or equivalent combination of education and experience.
• Must meet any local or state license/designation requirements.
• Solid understanding of claim and coverage issues.
• Understanding of the lines of coverage within area of responsibility.
• Ability to maintain diverse and full workload while meeting deadlines.
• Tech savvy; ability to learn multiple systems including Microsoft Office Suite and Agency Management software
• Strong organization and excellent written and verbal communication skills. 

AssuredPartners is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.   

We’re proud to be the fastest-growing independent insurance broker in America, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us.

AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!