The Commercial Lines Operations Leader will continually develop, implement, and monitor adherence to AssuredPartners procedures and workflows.  You will increase Commercial Lines service excellence, efficiency, and professionalism through improvements in processes and automation utilization.  In addition, you will focus on identifying and developing operational tools and opportunities to improve client retention. You are expected to maintain a presence in both our Hanover, MD and Richmond, VA locations.

This position requires previous Operations/Agency/Team Lead Leadership experience in the Commercial Lines industry, If you do not have this experience, please do not apply.

The Ideal Candidate

• You are a seasoned insurance leader who is the epitome of professionalism and customer service
• People management and client management are both strong skills in your toolkit
• You are analytical at heart, and pride yourself on great accuracy in your work

If this sounds like you, we invite you to keep reading and apply!

 -Operational Financials - Evaluation, Interpretation, Forecasting, and Analysis

-Investigate Revenue Variances

-Cross-Departmental Liaison (IT, HR, Sales, etc.)
-Monitor Performance via KPI tracking provided

-Maximizing Efficiency While Managing Accountability through Outsourcing Opportunities
-Carrier Relationships & Carrier Diversification Strategy
-Manage Service & Sales Relationship 
-Develop Methods and Execute Plans for Regional Initiatives
-Build and Develop Talent with Superb Insurance, Communication, and Client-Facing Strategy Skills
-Manage Servicing Roles, Responsibilities, Workflows and Efficiency
-Staffing Alignment & Growth - Benchmarking & Future Strategy
-Manage monthly Service Staff Meetings  
-Monitor Top Accounts; Renewal Meetings and Digging Into Marketing Needs, Carrier Changes, and At-Risk Clients
-Ensure Utilization of Regional COE's and Verticals
-Ensure M&A Operational Integration
-Ensuring Utilization of Client Services Resources
-Vet New Business Opportunities for Acceptability and Quality; Aligning Account with Best Internal Fit
-Manage a Small Book of Business, Serve as Marketing for the Agency, or Serve in a Senior Account Executive Capacity on Select Accounts as needed

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:   

• Salary Range: $120,000 to $150,000 base 
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options    
• Company match 401(k) plan – 50% up to 6%!   
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers    
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists   
• Pet benefits & discounts    
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners  

• Advanced degree from college or technical school; a combination of education and experience will be considered for candidates without an advanced degree
• Property and Casualty License preferred
• 10+ years of experience in commercial property and casualty insurance with 10+ years of experience of independently managing a book at an insurance agency
• Tech savvy; ability to navigate multiple systems including Agency Management Software; Intermediate skills in Microsoft Office products
• Professional designations preferred

AssuredPartners is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.   

We’re proud to be the fastest-growing independent insurance broker in America, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us.

AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!