Doug Croley Insurance, an AssuredPartners agency, is seeking an experienced insurance professional to join us as the Property & Casualty Operations Manager. In this role, you will manage all activities related to the service operations of the agency as a member of the Agency’s leadership team. As the Operations Manager, this role will encompass leading and directing staff, managing and/or overseeing key agency accounts, and leading operational efficiency.

The Ideal Candidate

• You are an insurance leader who is the epitome of professionalism and customer service
• People management and client management are both strong skills in your toolkit
• You thrive in a role that spans people management, operational efficiency, and being a team leader who can get the job done

If this sounds like you, we invite you to keep reading and apply!

• Responsible for overall direction of the service departments within the agency either directly or indirectly through department managers and / or team leaders. This includes, but is not limited to interviewing, hiring, training, assigning/directing work, performance evaluations, addressing complaints and resolving problems.
• Drives agency efficiencies and evaluates and makes adjustment to service departments staff workloads as necessary. Conducts monthly staff meetings.
• Coordinate, organize, and conduct live training for new & existing employees on Agency Management System utilization, features, workflows and Agency procedures. Training for new acquisitions may also include the transition to a paperless environment, download, suspense, etc. Also, included within this scope will be the development & maintenance of new e-learning program to be used in coordination with the training map.  
• Lives and champions AssuredPartners core values at all times, demonstrating the highest level of personal character, integrity, and servant leadership.
• Maintain and update the Agency Management System training manual as needed. Employee will also serve as the primary resource to Users on Agency Management System utilization and workflow questions and issues.
• Test Agency Management System upgrades and enhancements prior to implementation, with recommendations as to whether to proceed or not. Role will also include coordination of Agency Management System enhancement requests, solutions to problems, and suggestions to the respective Agency Management System vendor.
• Monitor adherence to service standards through Key Performance Indicator reporting.
• Promote team environment and collaboration between departments.
• Serve as the primary contact for Regional and Corporate Operations.
• Manage and/or oversee the management of key agency accounts.
• Travel is expected to be negligible in this role.

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:   

• Competitive base salary   
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options    
• Company match 401(k) plan – 50% up to 6%!   
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers    
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists   
• Pet benefits & discounts    
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners  

• Active 2-20 Insurance License
• 5+ years of commercial lines of Account Management experience; or 7+ years of related experience in the insurance industry. Experience leading a team is strongly preferred
• Strong preference to those with experience working with the following Agency Management Systems: Nexsure and Epic

AssuredPartners is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.   

We’re proud to be the fastest-growing independent insurance broker in America, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us.

AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!