The Agency Process Improvement Manager works with the field and internal resources to optimize agency performance, productivity, and performance with a goal of improving the employee and client experience. They work with regions and agencies to identify the needs of the organization for our service teams and crafts actionable plans and deliverables to address these needs. They work closely with Regional and Agency Operations Leaders, IT, Corporate Retail Operations, and Data & Analytics to create and test KPI reports for accuracy, relevancy, and ensure there is measurable action that can be taken from identified metrics. In addition, they work closely with the Data, RPA, and AI team to design, test, and roll out automations and processes for our end-users within our P&C and EB agency management systems that enable improved data analytics, reporting, efficiency, and productivity.
The Ideal Candidate
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AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!
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