The Director of Enterprise Operations directs and coordinates the Information Technology Department enterprise-wide including personnel, infrastructure, software, data, processes, security, and training by performing the following duties personally or through subordinate supervisors.  Develops, establishes, and maintains technology standards and procedures. Throughout the project lifecycle, obtains feedback to ensure that project efforts meet customer expectations for contracted time, cost, and performance.

Oversee the daily operations to include suggesting revisions, where necessary, to the process of enterprise IT operations.

• Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
• Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
• Coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Includes team in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
• Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
• Manage the business case, selection and ongoing management of 3rd party providers for outsourced infrastructure services, including cloud services, server operations, networks, monitoring, and virtual desktop configuration. Also responsible for implementation, standardization and ongoing management of 3rd party providers delivering infrastructure services to agreed SLAs.
• Ensure technology and data compliance, security of the information systems, communication lines, and equipment.
• Remain current with the solutions landscape applicable to the business and recommend new solutions to solve current and anticipated business problems.
• Other duties as assigned.
• Travel is expected to be 20% in this role.

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:   

• Competitive base salary.   
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days.
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options.    
• Company match 401(k) plan – 50% up to 6%!   
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers.    
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists.   
• Pet benefits & discounts.    
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout our company.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 5+ Years of experience in managing IT operations delivering technologies through PaaS and/or IaaS hosted solutions.
• Mastery knowledge in servers, virtual desktops, databases, website, sFTP, server and application monitoring, and public cloud environments.
• Experience integrating new technology platforms into existing IT infrastructure and security.
• Extensive experience in systems architecture and IT security.
• Experience and ability to manage a team of offshore/near shore resources.
• Excellent communication skills with the ability to effectively communicate technical concepts and facilitate stakeholder meetings.

AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!